Frequently Asks Questions

What payment methods do you support?

Most gateways tie you to one payment source.

• Bountti connects you to multiple payment rails, including :

• Card payments (Visa/Mastercard/Amex/EFTPOS)

• Crypto Payment Gateway

• Payment Links & Online Checkout

• Recurring & Subscription Billing

• Buy Now Pay Later

• In-store EFTPOS terminals

• Alternative payment providers


This means you are never locked in and never left stranded.

How do we choose which payment solution fits our business?

Bountti team will review your business operations and transaction volume to match you with the most cost-effective and reliable payment method(s).

How does Bountti help me get better rates?

By understanding your business model, volume, region, and customer profile, Bountti matches you to the best provider and fee structure among multiple processors, not just one.


This means:

• Lower fees

• Higher approval rates

• Better payment flexibility

How do we request pricing or rate quotes?

During the application process, you may select which card schemes you want quoted:

Visa / Mastercard

American Express (Amex)

EFTPOS Australia (In-store)

Others (specified)

From there we match the best provider to meet your needs at the lowest rates

Are there any monthly or setup fees?

This depends on the provider. Some solutions require monthly subscriptions, if you don’t transact during that month.

Are there any hidden fees?

No. All applicable fees are listed clearly in your schedule.


If any provider updates fees in the future, you will be notified before any changes take effect.

How are fees deducted?

Fees are automatically deducted from each transaction at the time of settlement or at the end of the month depending on your setup, unless otherwise specified.

Do fees change based on volume?

Yes. Higher processing volumes may qualify you for discounted rates.

If your sales grow, we can review and adjust your fee structure accordingly.

How often are funds settled into my bank account?

Settlement times depend on your payment setup, but commonly:

Next day (7-days a week) or next business day (5-days a week).

Same day (7-days a week) if approved at an additional cost.

Crypto and certain alternative methods may vary.

What is the Rates & Fees Schedule?

This schedule outlines the transaction fees, settlement fees, and any subscription or terminal fees (if applicable) based on your selected payment solutions.

Why do different payment methods have different fees?

Each payment method (e.g., Visa/Mastercard, Amex, EFTPOS, Crypto, BNPL) is processed through different networks and partners, so fees vary depending on:

Card type

Transaction method (online or in-store)

Risk profile of the business

Transaction volume

Are there chargeback or dispute fees?

Yes. Standard industry dispute fees may apply if a customer challenges a transaction.

Bountti provides documentation support to help you respond effectively.

Who handles disputes or chargebacks?

Chargebacks are handled based on the policies of the payment network. Bountti will assist in documentation and response.

Who do I contact if I have questions about fees?

We’re a new business and don’t take payments yet, is that okay?

Yes, just indicate “ Starting a new account.” Bountti will help set everything up from scratch so you launch with strong, stable payment infrastructure.

Why do you ask for our estimated monthly turnover?

This helps Bountti correctly match your business to the right payment gateway partner and secure the best possible processing rates. Different providers specialize in different volume levels, so knowing your estimated turnover prevents:

Overpaying on fees

Being placed in the wrong risk category

Future account limitations or holds

This is an estimate, it does not affect your approval.

Why do you need to know if we have Terms & Conditions and a Refund Policy?

Visa, Mastercard, and banking regulators require merchants to clearly display:

How customers are billed

What they are buying

How refunds are handled

If these policies are missing, your gateway may delay activation or request edits.

Bountti guides you if updates are needed, no legal jargon required.

What if we don’t have Terms & Conditions or a Refund Policy yet?

No problem, Bountti can provide simple plug-and-use templates you can paste onto your website.

Most businesses have these set up in under 15 minutes.

Why do you ask who our current payment provider is?

This helps Bountti:

Identify where you may be overpaying

Provide a like-for-like or better rate

Ensure we avoid providers known for withholding funds

This info does not impact your approval, it simply allows Bountti to negotiate better on your behalf.

Will this help prevent frozen funds or payout delays?

Yes. Because Bountti verify properly at the start, your account experiences:

Fewer risk flags

Stable settlements

Consistent payouts

This is how Bountti protects your business from issues many merchants experience elsewhere.

How long does Step 1 take?

Step 1 usually takes 2-5 minutes. It simply collects basic business information to place you with the correct provider.

Start Step 1: https://bountti.com/enquiry

Will completing Step 1 affect my credit score or business credit?

No. Step 1 is simply a business verification + rate assessment. There are no credit checks at this stage.

What happens after Step 1?

You’ll receive:

Your recommended payment setup

Rate options based on your profile

Instructions for Step 2 document verification (simple and guided)

Most businesses complete activation within 1-3 business days

Is the 20,000 Pay Reward Points offer guaranteed?

Yes, for accounts approved and activated during our launch window. Once onboarding is completed, the points are awarded to your nominated account.

Why do I need to provide documents during onboarding?

Bountti request basic business and identity documents to ensure that your account is properly verified and matched with the best payment rates and partners, including crypto, card gateways, BNPL, and other alternative payment methods. This helps prevent issues such as incorrect account setup, restricted services, or rejected transactions later on.

What documents are required in Step 2?

To complete verification smoothly, please have the following ready:

A recent bank statement (you may hide your account balance; Bountti only need the registered name, address and account details)

Passport or Driver’s License for each business owner with 25%+ beneficial ownership

A selfie photo of the business owner(s) (to confirm identity)

These documents allow us to confirm that the business and authorized individuals are legitimate and permitted to operate financial services.

Why do you need ID for shareholders with 25% or more?

This is a standard compliance requirement across the payments industry. It ensures the business is not being used for fraudulent or high-risk activities and helps protect your merchant account from disputes, frozen funds, or regulatory shutdowns.

Why do you need a bank statement if I’m not applying for credit?

Bountti does not check balances.


The bank statement simply confirms:

Your business bank account name & address

BSB/Account number (for settlements)

That the account is active

This allows payouts to flow correctly and prevents funds being sent to incorrect or unverified accounts.

Is my personal information safe?

Yes. All information is handled securely and stored according to financial verification and anti-fraud compliance policies. Bountti never shares your data with third parties without your authorization.

Why are your onboarding requirements different from other providers?

Because Bountti prioritizes long-term account protection.


Many businesses face:

Sudden account closures

Frozen or held funds

Unexpected rate increases

Rejected settlements due to incomplete verification

Bountti verification process helps prevent those problems and ensures your payment account remains stable and reliable.

Why does Bountti ask for more business information than other processors?

Because Bountti focuses on long-term account stability, not short-term sign-ups.

Collecting key details upfront allows us to:

Match you with the lowest available rates

Ensure instant smooth approvals

Prevent issues like frozen funds, sudden account closures, or payout delays

This is a standard best-practice across top-tier global payment networks.

How long does verification take once documents are submitted?

Most accounts are approved within 2-4 business days, depending on document completeness and provider requirements.

CONTACT US

​0490 032 580

No Cost Payments

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As Bountti does not take into account your personal circumstances, please consider if these products are suitable for you.